- Immediate Assistance: Facilitate faster resolutions by allowing agents to guide customers through challenges directly.
- Better Customer Retention: Enhance loyalty when customers feel they are receiving personalized attention and support.
- Improved Satisfaction Scores: Real-time interaction enhances the overall customer experience, resulting in positive feedback.
- Analytics and Insights: Use data from co-browsing sessions to refine sales strategies and customer engagement approaches.
- Streamlined Operations: Reduce the back-and-forth communication and handle issues more efficiently.
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